Privacy Policy

Effective Date: 01/12/2024

Introduction
Wise Consultant Services (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal data in compliance with applicable laws, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant legislation. This Privacy Policy explains how we collect, use, disclose, and protect your information when you engage our services to assist with fund recovery from scams.

1. Who We Are
Wise Consultant Services is a fund recovery consultancy based in England and Wales, dedicated to helping scam victims recover their lost funds. For privacy-related inquiries, please contact:
Data Protection Officer: Amith Sebastian
Email: [email protected]

2. What Information We Collect
We collect the following types of personal data:

• Identity Data: Name and date of birth
• Contact Data: Email address, phone number, postal address
• Financial Data: Bank account details, payment history, and transaction information
• Case Information: Details of the scam, including correspondence, evidence, and claims
• Technical Data: IP address, browser type, and interaction data (via social media)

3. How We Use Your Information
We use your personal data to:

• Provide Services: Assist in recovering funds from fraudulent schemes
• Communication: Respond to inquiries and update you on your case progress
• Legal Compliance: Comply with obligations under applicable laws and assist law enforcement agencies
• Improvement of Services: Analyse data to enhance our service quality

We will only process your personal data when we have a lawful basis, including consent, performance of a contract, legal obligations, or legitimate interests.

4. Sharing Your Information
We may share your information with:

• Law enforcement and regulatory authorities
• Financial institutions involved in the recovery process
• Third-party service providers assisting in investigations (e.g., forensic analysts)
• Legal representatives when required for claims or litigation

We ensure that all third parties handle your data securely and in compliance with the UK GDPR.

5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Typically, this is 6 years from the completion of our services.

6. Your Rights
Under the UK GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to certain conditions)
• Restriction: Limit processing of your data in specific circumstances
• Data Portability: Obtain your data in a structured, electronic format
• Objection: Object to processing based on legitimate interests or direct marketing
• Withdrawal of Consent: Revoke consent at any time, where applicable

To exercise these rights, please contact us at [email protected] or call us at 020 3750 8960.

7. Data Security
We implement robust security measures to protect your personal data, including encryption, access controls, and regular security audits. However, no system is completely secure, and we cannot guarantee absolute protection.

8. Cookies
Our website uses cookies to improve user experience and analyse site performance. You can manage your cookie preferences through your browser settings.

9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date. Please review it periodically.

10. Complaints
If you have concerns about our use of your data, you can contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Contact Us
If you have any questions about this Privacy Policy or your data rights, please reach out to us at:
Wise Consultant Services
Email: [email protected]
Phone: 020 3750 8960